Refund & Cancellation Policy

1. Overview

At HireCodePro, we strive to build high-quality, well-documented code products and provide exceptional software engineering services. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations are granted for digital purchases and custom service engagements.

2. Digital Code Products & Templates

Due to the digital nature of software downloads, once code files have been accessed or downloaded, the purchase is generally final and non-refundable. However, we offer full support and refunds under the following specific circumstances:

A. Eligibility for Refund (Within 14 Days)

• Major Technical Defect: The product contains a critical flaw or bug that prevents it from operating as advertised, and our engineering team cannot fix the issue within 5 business days after receiving a detailed support request.
• Misrepresentation: The delivered source code significantly differs from the feature specifications and description provided on the product detail page.
• Duplicate Purchase: You accidentally purchased the same product twice in error. In this case, the duplicate purchase will be refunded immediately.

B. Ineligibility for Refund

• You changed your mind after downloading the source code.
• You lack the technical expertise, required server configuration, or third-party API accounts (e.g. OpenAI keys, Stripe API credentials) necessary to run the project.
• The software fails to run due to modifications made to the source code after downloading.
• You purchased the wrong license tier by mistake (we can upgrade your license upon request).

3. Custom Development & Freelance Services

For custom engineering projects, SaaS MVP development, and API integration engagements:

• Initial Deposit / Retainer: Deposits paid prior to project kickoff are non-refundable once architectural work or coding has commenced.
• Milestone Payments: Payments tied to completed milestones are non-refundable once the milestone deliverable has been reviewed and accepted.
• Project Cancellation: If a client cancels a project before completion, billing will be calculated based on hours worked and completed deliverables up to the date of written cancellation.

4. Support Assistance Before Requesting a Refund

If you encounter any difficulty installing or configuring a purchased template or script, our developer team is here to assist you. Before requesting a refund, please contact support with details of your setup, PHP version, and error logs so we can help resolve the issue quickly.

5. How to Submit a Refund Request

To request a refund for an eligible purchase, please follow these steps within 14 days of purchase:

1. Email our support desk at viral.padvi@gmail.com.
2. Include your Order ID or payment email address.
3. Provide a detailed description of the issue along with relevant error logs or screenshots.

Approved refunds will be processed back to the original payment method (via Stripe) within 3 to 7 business days.

6. Fraudulent Chargeback Notice

Filing a fraudulent payment dispute or chargeback with your bank without contacting support first will result in immediate revocation of your software licenses, cancellation of access to updates, and blacklisting of your email address across our platform network.